The Aging not Welcome
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Those with a cell phone connection are well aware of the numerous calls from many a firm wanting to sell you products and services. The number of calls from banks and other firms wanting to sell you financial products and services are dime a dozen. If I, as a working professional, gets a call it’s not easy to shake them off. After some adverse reactions and after they were stopped with a ‘Laxman Rekha’ by the government, they had become less persistent. I hoped to get some relief only after I registered my name with the ‘Do Not Call’ directory. What prompted me to do so was a call centre agent who made my skin creep with his over-persistence. There is no such problem with my father though. He refuses to register his name on the ‘Do Not Call Directory’. Despite this, he doesn’t seem to be getting too many calls lately. I was surprised till I heard him speak to a call centre agent when he called regarding a financial product he wanted to sell him. The bank wanted provide him a depository services. “I am a retired person.” Bingo! Now I got it. It were these five words that put all those people off, who wanted to dip their hands into pockets of people. A retired person’s pocket as he explains to a salesman is “always empty. And, I have no pension.” So, now no insurance firm or any bank or investment consultant or an investment adviser wants to waste time speaking to a retired person. Now I wanted to try the ploy while I wait for my ‘do-not-call’ registration to be activated. But, the first time I tried, the agent seemed shocked. “Are you sure you are the person? Or, are you impersonating the person?” Now, I seemed to be in a spot! Impersonation is not a nice thing to be accused of. The agent seemed to have all details about me on his computer screen. So, instead of do-not-disturb, I hope to have as much fun with the call centre executives as possible as I shall soon be off the list of people who are not on do-not-call directory. |
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All the content posted in the 'Business Standard Blogs' section, unless specified otherwise, are made by Business Standard employees. The content posted in 'Business Standard Blogs' does not follow routine internal Business Standard reviews and editorial processes and should be considered only as the views and opinions of the employees and not of Business Standard.
October 24th, 2009 at 2:34 am
FIRST WHEN I WAS GOING THROUGH THIS BLOG I THOUGHT THE SAME THING THAT IS WRITTEN IN THE LAST OF THIS BLOG .I MYSELF WAS WORKING IN THE PRESTIGIOUS CALL CENTER OF INDIA (GEN PACT) BEFORE MOVING FOR MBA AND NOT AS TELESALES AGENT BUT I WAS THE COLLECTIONS AGENT FOR NISSAN MOTORS AND WE USED TO CALL THE CUSTOMERS OF NISSAN CARS IN USA WHOSE MONTHLY INSTALLMENTS WERE DUE BUT THEY WHERE NOT PAYING AND EVEN AS A COMPANY AGENT I USED TO CALL THEM FOR MY MONEY AND NOT TO SELL ANY PRODUCT OR SERVICE STILL THEY USED TO ABUSE US .BUT FOR ME THIS PROFANE LANGUAGE OF CUSTOMER HARDLY MATTERS AS I HAVE MY OWN TARGET STO COMPLETE ,I HAVE MY OWN INCENTIVES TO ACHIEVE .AND WHEN EVER CUSTOMER USED TO SAY 4 WORD LETTER I USED TO MUTE MY MIC AND START LAUGHING THAT WAS ACTUALLY PROVIDING ME A BIT OF FUN AND WHAT I USED TO DO SET A FOLLOW UP CALL FOR THE SAME CUSTOMER ON VERY NEXT DAY .
AND AFTER GETTING THROUGH THE PRACTICAL EXPERIENCE OF ALL THIS CALL CENTER ENVIRONMENT AND WORKING CULTURE I MYSELF NOW ENJOY WHENVER ANY TELESALES AGENT CALLS ME AND TRIES TO SHOW ME HOW HE CAN SELL A COMB TO A BALD PERSON.
October 22nd, 2009 at 8:47 am
haha lol. No one is anonymous these days. As for for the do not call directory..apparently people who are registered there still get calls. Here’s an interesting incident. Recently, i travelled from Mumbai and on the train i met a gentleman, a tax lawyer who told me he was the first one in the country to sue a mobile company for calling him despite having his name in the directory! he sed the only way to ward off these ppl is to use the magic word- court case and all of a sudden u will find ur name in their blacklist!!